Terms & Conditions

1. About Jharokhha

Jharokhha is an online fashion and lifestyle store offering thoughtfully selected ethnic wear, jewellery and related products.

Product collections, designs, prices, availability and services may be updated from time to time.

2. Acceptance of Terms

By accessing or using jharokhha.com, browsing our products or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

3. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding transaction under applicable Indian law.

If you are under the legally applicable age, you should use this website with the involvement and consent of a parent or legal guardian.

You are responsible for ensuring that all information provided by you is complete, accurate and up to date.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, specifications and other information displayed on our website are accurate.

However, minor variations may occur because of photography, lighting, screen settings, manufacturing processes and other factors.

Customers are encouraged to carefully review the product description, available sizes and other specifications before placing an order.

5. Product Appearance & Variations

Product images displayed on our website are intended to provide a representation of the actual product.

The actual colour, texture, finish or appearance of a product may vary slightly depending on lighting conditions, photography, individual screens and manufacturing variations.

Such minor differences do not necessarily constitute a product defect.

6. Pricing

All prices displayed on Jharokhha are in Indian Rupees (₹), unless otherwise stated.

Prices may change from time to time due to product costs, taxes, logistics, promotional campaigns, market conditions or other business factors.

The price applicable to your order will generally be the price displayed at the time of checkout, subject to correction of obvious technical or pricing errors where permitted by law.

7. Offers, Discounts & Promotions

From time to time, Jharokhha may offer promotional prices, discount codes, gifts or special offers.

Unless otherwise specified:

Offers are valid only for the stated promotional period.
Offers may apply only to selected products.
Minimum order values may apply.
Multiple offers may not always be combined.
Coupon codes must be applied before completing checkout.
Discounts generally cannot be applied to completed orders.
Certain products may be excluded from promotions.

Jharokhha reserves the right to modify or discontinue promotional offers subject to applicable law.

8. Placing an Order

Adding a product to your cart does not guarantee that the product will remain available or that the price will remain unchanged.

Before completing your purchase, please verify the product, quantity, size, colour, contact information, billing information, shipping address and final payable amount.

After successfully placing an order, you may receive confirmation through email, SMS, WhatsApp or another available communication method.

9. Order Acceptance & Cancellation

Jharokhha reserves the right to cancel or decline an order where reasonably necessary.

Reasons may include:

Product unavailability.
Incorrect inventory information.
Technical or system errors.
Obvious pricing or product information errors.
Failed, reversed or unauthorized payments.
Suspected fraudulent activity.
Incorrect customer information.
Non-serviceable delivery locations.

If an order is cancelled after payment has been received, an applicable refund will be processed according to the circumstances of the order.

10. Payments

Available payment methods will be displayed during checkout and may include UPI, debit cards, credit cards, net banking, wallets and other authorized payment methods.

Payments may be processed through authorized third-party payment gateways.

Jharokhha will never ask customers to share confidential banking passwords, card PINs or OTPs for routine customer-service purposes.

11. Cash on Delivery

Cash on Delivery (COD), where available, may depend on delivery PIN code, order value, product availability, courier service and other operational factors.

COD may not be available for certain products, locations or circumstances.

Any applicable COD charges will be displayed before order confirmation.

12. Shipping & Delivery

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for providing complete and accurate shipping information.

Delivery timelines are estimates and may vary depending on location, courier availability, weather, public holidays, operational circumstances and other factors outside our reasonable control.

Please refer to our Shipping Policy for detailed information regarding order processing and delivery.

13. Returns, Exchanges & Refunds

Returns, exchanges and refunds are subject to our Return & Refund Policy.

Customers are expected to review the applicable return conditions before placing an order.

14. Customer Responsibilities

Customers are responsible for providing accurate information when creating an account, placing an order or communicating with Jharokhha.

Customers should also ensure that products are used and cared for appropriately according to any care instructions provided with the product.

15. Intellectual Property

All content available on jharokhha.com, including but not limited to our brand name, logo, product photographs, videos, graphics, designs, product descriptions, website layout and promotional material, is owned by, licensed to or lawfully used by Jharokhha.

Such content may not be copied, reproduced, modified, distributed, commercially used or republished without appropriate written permission.

16. Customer Reviews & Content

Customers may have the opportunity to submit reviews, photographs, videos, testimonials or other content.

By submitting content, you confirm that you have the legal right to share it and that it does not violate the rights of another person.

Jharokhha may moderate or remove content that is unlawful, misleading, abusive, fraudulent or otherwise inappropriate.

17. Prohibited Activities

Users must not misuse our website or services.

Prohibited activities include:

Fraudulent transactions.
Providing false or misleading information.
Attempting unauthorized access to our systems.
Uploading malicious software or harmful code.
Misusing promotional offers or discount codes.
Copying website content without permission.
Infringing intellectual property rights.
Interfering with website functionality or security.
Impersonating another person or business.
Using the website for unlawful purposes.

Jharokhha may restrict or terminate access where misuse is reasonably suspected.

18. Privacy & Personal Information

Jharokhha may collect and process information required to provide our products and services, including information relating to customer accounts, orders, payments, deliveries and customer support.

Personal information is handled in accordance with our Privacy Policy and applicable requirements.

19. Third-Party Services

We may use third-party providers for payment processing, shipping, website technology, analytics, customer communication and advertising.

These third parties may operate under their own terms and privacy policies. Jharokhha's responsibility for third-party services will be subject to applicable law.

20. Website Availability

We aim to keep jharokhha.com accessible and functional; however, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical issues, updates, network failures or circumstances beyond our reasonable control.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Jharokhha will not be responsible for indirect, incidental or consequential losses resulting from the use of our website or products where such liability can lawfully be excluded.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded under applicable law.

22. Force Majeure

Jharokhha will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, subject to applicable law.

Such circumstances may include:

Natural disasters.
Extreme weather.
Government restrictions.
Strikes or transportation disruptions.
Internet or technology outages.
Courier and logistics disruptions.
Public emergencies.
Other unforeseen circumstances.

23. Consumer Rights

Nothing contained in these Terms & Conditions is intended to restrict any statutory rights available to consumers under applicable Indian law.

Where any provision of these Terms conflicts with a mandatory legal requirement, the applicable mandatory legal requirement will prevail.

24. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any dispute relating to the website, products or transactions will be handled in accordance with applicable Indian law and the statutory rights available to consumers.

25. Changes to These Terms

Jharokhha may update these Terms & Conditions from time to time due to changes in products, services, website functionality, business practices or applicable requirements.

The latest version of these terms will be available on this page with a revised "Last updated" date.