Return and Exchange Policy

1. Exchange Window

You may request an exchange within 7 days of receiving your order, subject to the eligibility conditions mentioned in this policy.

We recommend checking your order carefully as soon as it is delivered and contacting our customer support team promptly if you need an exchange.

Returns and refunds are not accepted under our standard policy.

2. Exchange Eligibility

To be eligible for an exchange, the product must meet all of the following conditions:

The product must be unused and unworn.
Original tags and labels must remain attached.
The original packaging should be intact.
The product must not be washed, altered, damaged or stained.
All original accessories and accompanying items must be included.
The product must be returned in a resalable condition.

Products that do not meet these conditions may not be accepted for exchange.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from the product you ordered, please contact us within 48 hours of delivery.

To help us review your exchange request, please provide:

Your order number.
Clear photographs of the product.
Clear photographs or video showing the issue.
Photographs of the outer packaging, if applicable.
A brief description of the issue.

After reviewing the information provided, our team may approve an exchange or replacement where the issue is verified.

Refunds will not be provided as an alternative to an approved exchange, except where required by applicable law.

4. Products Not Eligible for Exchange

Certain products may not be eligible for exchange due to hygiene, customization or product-specific conditions.

These may include:

Customized or personalized products.
Products marked as final sale or non-exchangeable.
Products that have been worn, washed or altered.
Products damaged after delivery due to improper use or handling.
Products returned without their original tags or packaging.

Any product-specific exchange restrictions will be mentioned on the relevant product page wherever applicable.

5. Exchange Request Process

To request an exchange, please contact our customer support team within 7 days of delivery.

Please include your order number and the reason for your exchange request. Our team may request photographs or additional information before approving the exchange.

Please do not send any product back without receiving exchange instructions from our team.

6. Exchange Shipping

For approved exchanges due to a damaged, defective or incorrectly delivered product, Jharokhha may arrange or reimburse the applicable exchange shipping cost, subject to verification.

For other eligible exchanges, applicable shipping or exchange charges may be borne by the customer, depending on the circumstances of the order.

7. Product Inspection

Once an exchange product reaches us, it may be inspected to verify its condition and eligibility under this policy.

If the product does not satisfy the applicable exchange conditions, the exchange request may be rejected.

8. No Returns or Refunds

Jharokhha does not offer returns or refunds for products that are purchased correctly and meet the product description.

Customers may request an eligible exchange within the applicable exchange period and subject to the conditions mentioned in this policy.

Once an exchange is approved, the replacement product will be provided subject to availability.

Cash refunds, payment reversals or store-credit refunds are not available under the standard exchange policy.

9. Exchange Policy

Exchanges are subject to product availability and eligibility under this policy.

If the requested replacement product or size is unavailable, our team may offer another available option, subject to the circumstances of the order.

The product being exchanged must meet all applicable exchange conditions before a replacement can be processed.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

Cancellation of an order after dispatch does not automatically create a right to a return or refund.

11. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information, including name, phone number, address and PIN code.

If an order cannot be delivered because of incorrect or incomplete information, repeated delivery failures or refusal to accept the package, additional charges may apply for re-delivery where applicable.

12. Exchange Processing Time

Once an exchange request has been approved and the original product has been received and inspected, the replacement process will be initiated subject to product availability.

The delivery time for the replacement product may vary depending on the destination, courier service and availability of the replacement item.

13. Policy Updates

Jharokhha may update this Exchange Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

The latest version of this policy will always be available on this page.