Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to your use of jharokhha.com and explains how Jharokhha may collect, use, store and protect information provided by customers and website visitors.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you browse our website, contact us or place an order, we may collect information that is necessary to provide our products and services.

This information may include:

Full name
Email address
Phone number
Billing address
Shipping address
Order and purchase details
Payment-related information
Product preferences
Customer support communications
Device, browser and website usage information
IP address and similar technical information

3. Information You Provide

We may collect information directly from you when you create an account, place an order, subscribe to communications, contact customer support, participate in promotions or otherwise interact with Jharokhha.

You are responsible for ensuring that the information you provide is accurate and up to date.

4. How We Use Your Information

We may use the information we collect for purposes including:

Processing and fulfilling your orders.
Confirming and communicating about your purchases.
Processing payments and transactions.
Arranging shipping and delivery.
Providing customer support.
Managing returns, exchanges and refunds.
Improving our website, products and services.
Understanding customer preferences and website usage.
Preventing fraud, misuse and unauthorized transactions.
Sending service-related communications.
Sending promotional communications where permitted.
Complying with applicable legal and regulatory requirements.

5. Order & Transaction Information

When you place an order, we may retain information relating to your purchase, including the products ordered, order value, delivery information, transaction status and communication relating to the order.

This information allows us to process your order, provide support, manage returns and maintain appropriate business records.

6. Payment Information

Payments may be processed through authorized third-party payment gateways and payment service providers.

Jharokhha does not intentionally store complete payment card information on its own systems where payment processing is handled by a third-party payment provider.

Payment providers may process your information according to their own privacy policies, security practices and applicable requirements.

Jharokhha will never ask you to share confidential banking passwords, card PINs or OTPs through routine customer-service communications.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may help us to:

Keep essential website functions working.
Remember certain preferences.
Understand website traffic and usage.
Improve website performance.
Measure marketing and advertising performance.
Provide more relevant website experiences.

You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Marketing & Promotional Communications

Where permitted, we may use your contact information to send information about new products, offers, promotions, launches or other updates that may be relevant to you.

You may request to stop receiving promotional communications at any time by following the available unsubscribe instructions or contacting us directly.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to complete or manage your order.

9. Third-Party Service Providers

We may work with trusted third-party service providers that help us operate our business and website.

These services may include:

Payment processing
Shipping and logistics
Website hosting and technology
Analytics
Advertising and marketing
Customer communication
Fraud prevention

Such providers may receive or process information necessary to perform the services they provide to us and may operate under their own terms and privacy policies.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

11. Information Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations and enforce applicable agreements.

When information is no longer required for these purposes, it may be deleted or handled in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law, you may contact us regarding your personal information and request appropriate assistance, which may include:

Access to certain personal information.
Correction of inaccurate information.
Updates to your contact information.
Information regarding how your information is used.

Requests will be handled subject to applicable legal requirements, identity verification and legitimate business needs.

13. Children's Privacy

Our website is not intended to be used independently by children who are not legally capable of entering into transactions.

If you are under the legally applicable age, you should use our website with the involvement and consent of a parent or legal guardian.

14. External Links

Our website may contain links to third-party websites, applications or services.

Jharokhha is not responsible for the privacy practices, security, content or policies of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

15. Fraud Prevention & Legal Disclosure

We may use information where reasonably necessary to detect, investigate and prevent fraud, unauthorized activity, misuse of our website or violations of our terms.

We may also disclose information where required or permitted by applicable law, legal process, government authorities or to protect the rights, safety and property of Jharokhha, our customers or others.

16. Changes to This Privacy Policy

Jharokhha may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.